Stacy Luani Taholo
Pahu,Tonga
Summary
Self-driven and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I’m seeking a new opportunity to develop further and expedite my journey to become a well-rounded Corporate Trainer.
Overview
8
8
years of professional experience
Work History
Learning and Development Specialist
Digicel Pacific
Kolofo'ou,Tonga
07.2024 - Current
- Developed and delivered training programs to enhance employee skills and performance.
- Conducted needs assessments to identify training gaps and align initiatives with organizational goals.
- Collaborated with subject matter experts to create engaging learning materials and resources.
- Facilitated workshops and seminars to promote knowledge sharing and continuous learning culture.
- Evaluated training effectiveness through feedback collection and analysis, implementing improvements as necessary.
- Managed Learning Management System (LMS) for tracking course enrollments and participant progress.
- Maintained employee records and updated HR databases for accurate information management.
- Supported onboarding procedures by preparing new hire documentation and conducting orientation sessions.
- Facilitated training sessions on company policies, enhancing employee understanding and engagement.
- Collaborated with team members to improve HR practices and streamline administrative tasks.
- Responded to employee inquiries regarding benefits, policies, and procedures, promoting effective communication.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
Teacher
'Ahopanilolo Technical Institute
Ma'ufanga
01.2019 - 05.2024
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team's operations.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Fostered student curiosity and interest through creative hands-on activities.
- Created and developed lesson plans to meet students' academic needs.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Full time
Customer Service Representative
DHL Epress (Agent- Island Customs Express Ltd)
Fakafanua Centre, Ma'ufanga
03.2018 - 10.2019
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
- Supported warehouse management by assisting in tasks such as space planning, storage optimization, cleaning routines, ensuring a well-maintained working environment.
- Demonstrated adaptability by cross-training in various roles within the warehouse operation contributing towards overall flexibility within the team.
- Strengthened relationships with clients by maintaining clear communication channels, providing updates on shipment statuses, and promptly addressing any concerns that arose during transportation.
- Utilized computer systems to manage cargo shipments and accurately track goods.
Education
Diploma Level 5 - Tourism Management
Tonga Institution of Higher Education
11.2017
Certificate Level 4 - Fashion And Design
Ahopanilolo Technical Institute
11.2015
Skills
- Workload Management
- Customer Focus
- Performance Evaluation
- Task Prioritization
- Decision-Making
- Good computer skills, well versed with Microsoft Office (Word, Excel, Access, PowerPoint)
- Effective Communication
- Multitasking
- Organizational Skills
- Adaptability and Flexibility
Timeline
Learning and Development Specialist
Digicel Pacific
07.2024 - Current
Teacher
'Ahopanilolo Technical Institute
01.2019 - 05.2024
Customer Service Representative
DHL Epress (Agent- Island Customs Express Ltd)
03.2018 - 10.2019
Certificate Level 4 - Fashion And Design
Ahopanilolo Technical Institute
Diploma Level 5 - Tourism Management
Tonga Institution of Higher Education