PAOLO AGNESE
Avigliana
Summary
Highly motivated, adaptable, with strong background in Billing, Collections and Sales developed in my current and previous work positions and excellent communication skills. speak fluently three languages, I am highly organized and proactive, with solid understanding of scheduled actions, prioritizing issues and good communicating with clients. I work very well under pressure and I am great at teamwork. I am also eager to learn any relevant qualifications, that I need to improve my skills.
Overview
7
7
years of professional experience
Work History
Learning Specialist and QA specialist for the Billing and Collections department
FOUNDEVER
06.2023 - 11.2024
- Company Overview: project RINGCENTRAL
- Project RINGCENTRAL
- Implemented innovative teaching techniques to keep workers engaged and motivated throughout the learning process.
- Managed team of 11 analysts increasing Collections and Billing results and KPIs of 20% during my time as a Trainer in the company.
- Scheduling daily workflow and meetings of the team week by week.
- Delivered trainings to new Billing and Collections analysts joining the project.
Billing and collections Analyst
FOUNDEVER
08.2021 - 06.2023
- Company Overview: project RINGCENTRAL
- Project RINGCENTRAL
- Worked closely with external agencies to expedite recovery efforts on severely delinquent accounts.
- Maximized recoveries by implementing effective collection strategies tailored to individual account circumstances.
- Conducted regular credit reviews for existing customers, mitigating risk exposure for the company.
Travel Agent & Seller
CRUISELINE
08.2018 - 02.2021
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Designer & Sales Assistant
PIASTRELLANDO
02.2018 - 08.2018
Education
Linguistics -
Palazzo Nuovo University
01.2017
High School Degree - surveying
Istituto Athenaeum
01.2014
Skills
- Detail oriented
- Coaching
- Communication skills
- Problem Solving
- Prioritization
- Teamwork
- Empathetic Listening
- International customer experience
- Social media skills
- Microsoft Office Package
- Billing
- Collections
- Salesforce
- Netsuite
SOFT SKILLS
TECHNICAL SKILLS
Languages
Italian
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Bulgarian
Intermediate (B1)
Personal Information
- Place of Birth: Turin, Italy
- Date of Birth: 09/06/95
- Linkedin profile : Paolo Agnese
Timeline
Learning Specialist and QA specialist for the Billing and Collections department
FOUNDEVER
06.2023 - 11.2024
Billing and collections Analyst
FOUNDEVER
08.2021 - 06.2023
Travel Agent & Seller
CRUISELINE
08.2018 - 02.2021
Designer & Sales Assistant
PIASTRELLANDO
02.2018 - 08.2018
High School Degree - surveying
Istituto Athenaeum
Linguistics -
Palazzo Nuovo University
Similar Profiles
Asia JohnsonAsia Johnson
Patient Billing Representative at FoundeverPatient Billing Representative at Foundever
CEDRIC LAUPENCEDRIC LAUPEN
Conseiller clientèle at FOUNDEVERConseiller clientèle at FOUNDEVER
TAWIANA MILONTAWIANA MILON
Chat & Phone Tech Support/ Customer Service Agent at FoundeverChat & Phone Tech Support/ Customer Service Agent at Foundever