MADALINA CRISTINA FICAU

• Import Sea and Air Operations
• Sent booking instructions to the origin agents / co-loaders / sea and air company ( FAR EAST )
• Sent arrival notices, tracking, arranging inland moves on containers / LCL / air cargo.
• Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
• Liaised with sales department to develop customer-specific import handling procedures to improve customer satisfaction.
• Developed and maintained relationships with customs brokers, freight forwarders and customers.
• Followed SOPs with all customer account actions and data management to keep consistent service levels.
• Opened and filled job's shipments handled on different platform logistics softwere (BeOne)

• Import Sea and Air Operations
• Sent booking instructions to the origin agents / co-loaders / sea and air company ( FAR EAST )
• Sent arrival notices, tracking, arranging inland moves on containers / LCL / air cargo.
• Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
• Liaised with sales department to develop customer-specific import handling procedures to improve customer satisfaction.
• Developed and maintained relationships with customs brokers, freight forwarders and customers.
• Followed SOPs with all customer account actions and data management to keep consistent service levels.
• Opened and filled job's shipments handled on different platform logistics softwere ( CargoWise)
• KPI performance

EXPORT Operations

• Managed all import and export courier shipments (UPS&TNT)
• Handled export consol shipments destined to Brazil and Australia
• Liaised with customs and air company
• Coordinated pick-up and handled export documents

IMPORT Operations

• Sent arrival notices, tracking, arranging inland moves on containers / LCL / air cargo.
• Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
• Opened and filled job's shipments handled on different platform logistics softwere ( CargoWise)
• KPI performance