Development and support of international customers relationships, both in the contractual phase and in pre- and post-sale phases. Management of collaboration with foreign agents. Processing of orders, transport documents and invoices, organization of logistics, and preparation of export documentation.
Collaboration with team members to develop best practices for consistent customer service delivery.
Building strong relationships with clients, fostering trust and increasing repeat business.
Managed all aspects of export operations, ensuring timely delivery and customer satisfaction.
Negotiated favorable shipping rates, resulting in significant cost savings for the company.
Advisor for International Commerce
Freelance
09.2014 - Current
Business Consulting for International Commerce, Export/Import, Business Internationalization, New markets development, Brokerage, development of Business Plans
CEO and Founder
BluGlobe International srl
06.2021 - 08.2023
Import and wholesales of high quality seafood
International trade consulting
Development of aquaculture project of fish breeding in RAS
Assistant to the Director
Honorary Consulate of the Republic of Kazakhstan
04.2014 - 07.2016
Development and support of relations with the Embassy of Kazakhstan
Internationalization of Italian companies towards the Kazakh market
Collaborated with the Director on strategic planning efforts
Maintained strict confidentiality when handling sensitive information pertaining to business operations or personnel matters.
Assisted in the preparation of presentations and reports,
Organized of business meetings and events on behalf of the director''s office
Sales Assistant
NOVACOOP
05.2003 - 06.2014
Sales Assistant in IperCoop supermarket
Processed transactions accurately while maintaining a high level of customer service.
Managed efficient cash register operations.
Listened to customer needs and desires to identify and recommend optimal products.
Back Office Manager
ATTIS TELECOM Corporation
05.1999 - 12.2001
Coordination of the work between the subsidiaries of ATTIS TELECOM Corporation in Ukraine and branches in England and France
General Manager Assistant
Telecominvest-Kiev JS (ATTIS TELECOM Corporation)
04.1998 - 04.1999
Supporting the General manager in his daily business operations, assisting him in everything from project planning to staff management
Event Manager
TELAS
05.1996 - 03.1998
Planning and organization of the conferences and fairs of the telecommunication operators
DavogaSas, Collaboration aimed at the internationalization of Italian companies towards Kazakhstan, Turkmenistan, Iran, Gulf countries, Africa; search for new markets; risk analysis of the investments in the foreign countries; development of business relationships with the Embassy of Kazakhstan and the Embassy of Turkmenistan.
Algoritmi Srl, Development of business relationship with private and public companies in Kazakhstan.
Manutencoop Facility Management Spa, Internationalization towards Iran, search for a commercial and financial Iranian partner.
TOD's Spa, Development of business relations with the potential Kazakh franchisee.
Tecnogroup International Srl., Development of partnership with local agents aimed at participation in public and private tenders in Kuwait and Ivory Coast. Collaboration in the implementation of construction projects and General Contracting in Ivory Coast. Collaboration in the promotion of the aquaculture project in Ivory Coast.
All Over Projects, Permanent Consortium, General Contractor, Collaboration for development of new markets.
KDDB Kuwaiti Limited Liability Company, Development of partnership with Italian and international companies.
Castillo General Trading & Contracting Company, Research and development of business relationship with Italian and international companies for participation in public and private projects in Kuwait and in Gulf countries.
Stampcrete International Ltd., Collaboration for the research of industrial partners in the Gulf countries and ex-USSR.
Xeptagen Spa, Research and development of new markets.
ARFarm Srl, Distribution of pharmaceutical products in Iran, research and development of new markets.
Galsor Srl / NEVIABIOTECH Srl, Collaboration for the development of new markets and research of international partners in pharmaceutical field.
EffeEmme Medical Solutions Srl, Collaboration for the development of new markets and research of international partners, development of business relationships with potential distributors of dental implant system in Albania, Spain, Russia.
AquaOrganica, Development of the aquaculture project for the fish breeding in RAS system and investment research.
Languages
Russian
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
IT skills
MAC OS WINDOWS, OUTLOOK, DYLOG MANAGEMENT SOFTWARE