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Litea Sulia Kolo Talakai
Lavengatonga,Tongatapu
Summary
Results-driven Sales Supervisor with expertise in team leadership and sales strategy development. Proven ability to enhance customer engagement and drive sales performance through effective coaching and data analysis.
Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational, and communication skills.
Competent Sales Supervisor proactively assisting both sales management and associates with various tasks. Committed to driving success and helping to improve overall store revenues through dedication, hard work, and a pleasant demeanor.
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
15
15
years of professional experience
Work History
Sales Supervisor
Leiola Group Ltd
Nuku'alofa, Tonga
12.2024 - 04.2026
- Led sales team to exceed targets through strategic coaching and performance analysis.
- Implemented process improvements to enhance customer engagement and service delivery.
- Developed training programs for new sales associates, increasing onboarding efficiency.
- Analyzed sales data to identify trends, driving informed decision-making for inventory management.
- Streamlined reporting processes, improving accuracy of sales forecasts and inventory levels.
- Mentored junior staff in best practices, enhancing overall team productivity and morale.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Checked store merchandise regularly for proper display and replenishment.
Customer Service Representative & Team Leader
Tonga Communication Corporation
Fasi Moe Afi
10.2016 - 11.2024
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed high-volume call traffic, ensuring timely responses to all client concerns.
- Trained and mentored new staff on best practices and company policies.
- Implemented process improvements that streamlined operations and reduced response times.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Conducted regular follow-ups with clients to ensure ongoing satisfaction and support retention efforts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Customer Care - Outbound
DIGICEL Head Office Tonga
Nuku'alofa
12.2015 - 09.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Operator
Melie Mei Langi
Ma'ufanga,Tonga
10.2011 - 12.2015
- Trained new operators on best practices for machine operation and safety protocols, fostering skill development.
- Conducted routine maintenance checks on equipment, ensuring optimal functionality and safety compliance.
- Monitored equipment performance, identifying issues to minimize downtime and enhance productivity.
- Collaborated with team members to streamline workflows and improve overall operational efficiency.
Education
High School Diploma -
Liahona High School
Liahona11-2009
Skills
- Customer service
- Sales presentations
- Effective selling techniques
- Sales strategy development
- Store appearance and merchandising
- Sales team assistance
Timeline
Sales Supervisor
Leiola Group Ltd
12.2024 - 04.2026
Customer Service Representative & Team Leader
Tonga Communication Corporation
10.2016 - 11.2024
Customer Care - Outbound
DIGICEL Head Office Tonga
12.2015 - 09.2016
Operator
Melie Mei Langi
10.2011 - 12.2015
High School Diploma -
Liahona High School