Francesca Sanna
Turin
Summary
Dynamic and adaptable professional with a proven track record at NEW FILLY SAS, enhancing customer satisfaction and streamlining operations. Skilled in client relations and team building, I have successfully trained staff, boosted efficiency, and fostered a positive work environment. Achieved significant improvements in service delivery by leveraging excellent adaptability and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Receptionist Administrator
NEW FILLY SAS
04.2020 - Current
- Handled complaints and questions, and re-directed calls to other team members.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Acted as first point of contact and set appointments for prospective clients.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Completed bi-weekly payroll for 4 employees.
Retail Shop Assistant
GOLDEN POINT SPA
01.2016 - 04.2020
- Assisted customers with prompt and polite support in-person and via telephone.
- Processed returns and exchanges efficiently, adhering to company policies while maintaining customer satisfaction.
- Supported marketing initiatives by distributing promotional materials and engaging customers with upcoming events or specials available at the store.
- Enhanced customer loyalty by offering personalized incentives such as rewards programs, special discounts or event invitations.
- Contributed to a positive team atmosphere through effective communication and support of fellow associates.
- Organized merchandise displays for maximum appeal, drawing attention to featured products or promotions.
- Boosted customer satisfaction by providing personalized assistance and product recommendations.
- Handled cash transactions accurately and efficiently at the point of sale, minimizing errors and discrepancies.
- Implemented visual merchandising strategies to improve product visibility and drive sales growth.
- Achieved sales targets by effectively promoting store products and upselling items when appropriate.
- Assisted with inventory management, ensuring accurate tracking and timely replenishment of stock.
- Participated in regular staff meetings to discuss performance metrics, identify areas for improvement, share successes and brainstorm solutions.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Greeted customers entering store and offered assistance with requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Checked incoming orders and organized new stock.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Waitress Trainer
FATTORE CIBO
05.2015 - 01.2016
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Established rapport with regular patrons, leading to increased repeat business for the establishment over time.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Assisted with inventory management to control costs while maintaining adequate stock levels for efficient restaurant operations.
Education
Scuola Dell'obbligo - Tecnico Dei Servizi Sanitari
BOSSO MONTI
TorinoSkills
- Client Relations
- Excellent adaptability
- Excellent team building skills
- Maximum flexibility for tasks
Timeline
Receptionist Administrator
NEW FILLY SAS
04.2020 - Current
Retail Shop Assistant
GOLDEN POINT SPA
01.2016 - 04.2020
Waitress Trainer
FATTORE CIBO
05.2015 - 01.2016
Scuola Dell'obbligo - Tecnico Dei Servizi Sanitari
BOSSO MONTI
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