Flora Filomena Capitaneo
Moncalieri
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
Work History
Application Training Manager
Hexagon Manufacturing Intelligence
11.2018 - Current
- Leading the Application Training team ensuring that training activities are promptly and correctly scheduled, customers receive assistance, sales representatives are supported.
- Creation of an engaged and empowered team involved in the implementation of processes aimed to find prompt and better solutions when customers problems occur.
- Implement consistent practices and procedures to maintain and strengthen internal processes for achieving the department’s goal and objectives.
- Preparing and follow-up of offers for paid training orders in order to increase the turnover, direct relationships negotiations and agreements with customers
- Negotiations and business relationships with training suppliers
- Support to other departments as Purchasing and Administration
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
Commercial Operations Coordinator
SEQUOIA IT SRL
01.2009 - 10.2018
- Developed and maintained strong client relationships, leading to increased customer satisfaction and repeat business.
- Improved efficiency in commercial operations by streamlining processes and implementing new systems.
- Facilitated smooth communication between different departments involved in commercial operations projects, ensuring alignment towards common goals.
- Collaborated with marketing teams on promotional campaigns, maximizing brand exposure in relevant channels.
- Managed contract negotiations with vendors and suppliers, resulting in cost savings and stronger partnerships.
- Managed a team of commercial operations professionals, providing mentorship and guidance to help them reach their full potential.
- Organized trade shows, conferences, and other industry events to showcase company offerings while networking with potential clients.
- Monitored market trends for better understanding of client needs, facilitating the development of tailored products and services.
- Created a network of distributors and negotiated with them to find quality products and best prices.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Customer Service Manager
2A SPA
09.2005 - 12.2008
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Took ownership of customer issues and followed problems through to resolution.
Sales Assistant
STAMPAL SPA
01.2001 - 08.2005
- Preparation of offers with the support of R & D
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
- Processed transactions accurately while maintaining a high level of customer service.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Assisted customers with prompt and polite support in-person and via telephone.
Assistant Director
FIRE PLAST ITALIA SRL
12.1999 - 12.2000
- Attended to daily customers inquiries via e-mail/phone
- Prepared quotations
- Order Entry
- Technical Translations and Interpreter for the General Manager
- Managed overdue payments
Education
RUHR UNIVERSITAET
BOCHUMBACHELOR IN INTERPRETER - Foreign Languages And Literatures
UNIVERSITA' DEGLI STUDI DI TORINO
TURIN11.1999
High School Diploma -
ROSA LUXEMBURG
TURIN06.1996
Skills
- Team building
- Leadership
- Customer Satisfaction
- Decision-Making
- Business Oriented
- Customer Service
- Excellent Communication
Languages
English
Advanced (C1)
German
Advanced (C1)
French
Upper intermediate (B2)
Spanish
Elementary (A2)
hobbies
- Reading
- Travelling
- Bicycle
Timeline
Application Training Manager
Hexagon Manufacturing Intelligence
11.2018 - Current
Commercial Operations Coordinator
SEQUOIA IT SRL
01.2009 - 10.2018
Customer Service Manager
2A SPA
09.2005 - 12.2008
Sales Assistant
STAMPAL SPA
01.2001 - 08.2005
Assistant Director
FIRE PLAST ITALIA SRL
12.1999 - 12.2000
RUHR UNIVERSITAET
BACHELOR IN INTERPRETER - Foreign Languages And Literatures
UNIVERSITA' DEGLI STUDI DI TORINO
High School Diploma -
ROSA LUXEMBURG
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