ENRICO CARDILLO
Firenze
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
SITEL
03.2018 - 08.2021
I PROVIDED TELEPHONE ASSISTANCE TO CUSTOMERS HAVING PROBLEMS WITH THE DEVICE AND SENSORS FOR DIABETES
ROOM SERVICE
FOUR SEASONS HOTEL AND RESORTS
03.2017 - 09.2017
I WAS IN CHARGE OF BRINGING BREAKFASTS, LUNCHES AND DINNERS TO THE GUEST ROOMS OF THE HOTEL
Postal Carrier
POSTE ITALIANE
04.2015 - 09.2015
I WAS IN RESPONSIBILITY TO DELIVER THE MAIL IN FLORENCE AND SURROUNDINGS WITH THE SCOOTER
WAITER
HOTEL VILLA AURORA
03.2014 - 11.2014
I PERFORMED THE SERVICE OF A WAITER FOR BREAKFASTS, LUNCHES AND DINNERS FOR HOTEL CUSTOMERS
Education
CERTIFICATE IN BASIC INFORMATION -
G.F.A. CONSULTING
Florence, Italy06.2009
No Degree - Foreign Languages Education
LONDON CITY INSTITUTE
LONDON06.2004
High School Diploma -
ISTITUTO ALBERGHIERO AURELIO SAFFI
Florence, Italy07.2003
Skills
- Customer Service
- Documentation and Reporting
- Customer Relations
- Empathetic and Genuine
- Problem Resolution
- Social Media Management
- Call Center Experience
Timeline
Customer Service Agent
SITEL
03.2018 - 08.2021
ROOM SERVICE
FOUR SEASONS HOTEL AND RESORTS
03.2017 - 09.2017
Postal Carrier
POSTE ITALIANE
04.2015 - 09.2015
WAITER
HOTEL VILLA AURORA
03.2014 - 11.2014
CERTIFICATE IN BASIC INFORMATION -
G.F.A. CONSULTING
No Degree - Foreign Languages Education
LONDON CITY INSTITUTE
High School Diploma -
ISTITUTO ALBERGHIERO AURELIO SAFFI
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