Summary
Overview
Work History
Education
Skills
Timeline
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DENISE SERI

DENISE SERI

Turin

Summary

Collaborative and dedicated to partnering with coworkers to promote engaged, empowering work culture. Experienced customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I believe in understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Presales Consultant

DR SMILE
09.2022 - Current
  • Facilitated smooth hand-offs between pre-sales and post-sales teams, ensuring seamless transitions for customers.
  • Supported sales team success by delivering technical expertise during client meetings and presentations.
  • Conducted thorough competitor analyses to identify potential opportunities for differentiation within the market landscape.
  • Demonstrated exceptional problem-solving skills by recommending suitable alternatives when faced with obstacles during the sales process.
  • Improved overall sales effectiveness by working closely with marketing teams to develop targeted collateral materials.
  • Collaborated with cross-functional teams to deliver successful product implementations.

Receptionist /Administrative Assistant

Fresh Student Living
02.2021 - 04.2022
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Worked closely with marketing team to enforce the company presence on all social media platform.
  • Offered in property viewings to potential clients or scheduled ones via videocalls.
  • Worked closely with the maintenance team to ensure all requests were completed in due time.
  • Mentoring students

Receptionist/Assistant

iQ Student Accommodation
08.2019 - 02.2021
  • Working at reception in private student accommodation for International University students
  • I would scheduled in property viewings with potential candidates or scheduled ones via videocalls.
  • I would follow up the sales and organise all check-ins and check-outs
  • Creating individual contracts and managing payments
  • Organise events and manage social media platforms
  • Manage maintenance/cleaning team on a daily basis
  • Dealing with agents
  • Handling complaints/requests and cancellations
  • Dealing with inbounds phone calls and emails.

Receptionist/Assistant

Bethnal Student Accommodation Living
06.2018 - 07.2019
  • Worked as a reception in an International Accommodation Agency for International students
  • My duties went from following up sales and organising all check-ins and check-outs
  • Creating contracts and managing payments
  • Keeping a constant update on events and student's programs
  • Dealing with agents
  • Handling complaints
  • Work closely with the maintenance team
  • Dealing with inbounds phone calls and requests via emails.

FOH

Chicken Shop & Dirty Burger
03.2016 - 06.2018
  • Worked as a waitress in a busy and fun environment
  • While working at the Holloway Store, improved how to work hard in busy hours and under pressure due to busy days for the football events.
  • Often helped behind the bar and learnt how to make international cocktails based like Bloody Mary, Espresso Martini.

FOH

Chotto Matte Restaurant
05.2015 - 02.2016
  • Been promoted as waitress from runner after only one month
  • Worked mostly on the floor taking food and drink orders. Was expected to delivered high service to customers. Fully trained on food of allergies and Health and Safety procedures
  • Occasionally helped at the reception by booking tables or organizing the floor's section for privates.

Barlady and Waitress

Caffetteria Carlo Alberto
03.2014 - 10.2014
  • Worked FOH of a small coffee shop by making coffees, serving ice creams and preparing italian based cocktails like Aperol Spritz, Negroni and Campari.

Education

Undergraduate studies in the field of International Relations and Communication and Media -

Kingston University
Kingston Upon Thames, KT1

IELTS qualification - Academic speaking and writing, scored 7.0 -

International House London
Greenford, UB6

Qualification ESOL 1-2 English for Speakers of Other Languages -

Greenwich Community College
London, SE18

Diploma - Audio Visual Technician in Communication and Media field -

Istituto Professionale "Albe Steiner"
Torino, Piedmont

Skills

  • Trilingual (Italian, French and English)
  • Communication skills
  • Confident
  • Friendly and motivated
  • Able to work under pressure
  • Organised and multitasking
  • Both Analytical and Creative skills

Timeline

Presales Consultant

DR SMILE
09.2022 - Current

Receptionist /Administrative Assistant

Fresh Student Living
02.2021 - 04.2022

Receptionist/Assistant

iQ Student Accommodation
08.2019 - 02.2021

Receptionist/Assistant

Bethnal Student Accommodation Living
06.2018 - 07.2019

FOH

Chicken Shop & Dirty Burger
03.2016 - 06.2018

FOH

Chotto Matte Restaurant
05.2015 - 02.2016

Barlady and Waitress

Caffetteria Carlo Alberto
03.2014 - 10.2014

Undergraduate studies in the field of International Relations and Communication and Media -

Kingston University

IELTS qualification - Academic speaking and writing, scored 7.0 -

International House London

Qualification ESOL 1-2 English for Speakers of Other Languages -

Greenwich Community College

Diploma - Audio Visual Technician in Communication and Media field -

Istituto Professionale "Albe Steiner"

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DENISE SERI