Daniela Intranò

• Act as point-of-contact between audio-visual crew and project management team.
• Develop Case IH and STEYR commercial materials in line with brand strategy, briefing and product launch. Plan together with creative agency Brochures, Posters and Adverting based on the briefing received from Brand Communications team and Product Marketing. Ensure all market versions are available according to the timing from the brand.
• Define the photo and Audio-visual shooting plans, together with brands and product marketing. Coordinate the organization of the shooting and supervise the Photographers and video makers to ensure all requested pictures and videos are done.
• Provide the English master version of all products to the website agency

• Build relationships with customers to establish long-term business growth.
• Achieve sales goals and service targets.
• Resolve problems with high-profile customers to maintain relationships and increase return customer base.
• Collaborate with upper management to implement continuous improvements and exceed team goals.
• Back office coordinator of the order portfolio for one or more given commercial Areas. Intermediate function between Commercial organizations, Sales administration and Internal Departments. Facilitating the sales & supporting across brands activities processes, system enhancements and flows that contribute towards a successful commercial partnership.

Order management

• Support the sales administration and sales managers on escalating/assisting topics related to flows/procedures.
• Support proactively the Commercial Team, Brand Leaders, Market Leaders, Business Managers on KPI’s, reports.
• Benchmark to standardize best practices between brands
• Cross check and ensure sales forecast is aligned with the existing order portfolio

Systems management

• Liaise with ICT/SAP teams for all enhancements to be developed across brands in order to improve the workflows.
• Coordinate implementation / trainings.

Transport Management

• Coordinate Weekly calls and forecast for transportations with logistics departments (Europe, India and NAFTA) in order to have all units required invoiced, shipped and revenue recognized.
• Follow up, solve process bugs topics involved in logistics flows (E.g. weight dimensions misalignment due to system interfaces, invoicing/containerization rules applied by plants, demurrage costs, etc)

Invoicing Management

• Inform Commercial Team and top management about critical issues
• Follow up invoicing every day and especially on month-end.
• Ensure Revenue recognition based on different shipping mode

• Improve efficiency and effectiveness of performance and management of processes across departments.
• Evaluate corporate business processes to align outcomes with strategic goals and corporate vision.
• Promote change through positive promotion, benefits demonstration and interactive approach.
• Conduct focus groups, surveys and feedback sessions to gather input from stakeholders.
• Standardize best practices between brands
• Liaise with ICT/SAP teams for all enhancements to be developed across brands in order to improve the workflows
• Training new hired

Sales administration specialist for Construction Equipment Europe (Germany, Austria, Switzerland, Benelux and Italy)

• Collect and validate orders
• Control the final price to ensure it is within the discounts policy approved by the company
• Provide the order confirmation to the Dealer
• Provide information to the dealer about delivery
• Manage Dealers claims
• Support Sales Managers
• Interact with CNH Capital to verify Credit Limit
• Invoice and Issue debit/credit notes
• Key interface between Dealers, Logistics and Commercials
• Follow all company policies and procedures to deliver quality work.
• Listen and respond to customer requests, forward information to superiors if needed.

Out bound customer assistance

• Commercial offers to the customers
• Refinancing plan proposal

In Bound customer assistance

• Any kind of information/ clarification on the customers finance or credit card situation