Cleo Barton-Bates

• Developed and monitored budgets to ensure financial targets were met and cost-saving measures were implemented
• Analyzed customer feedback and usage data to identify areas for improvement and develop training strategies
• Established and maintained strong relationships with local business partners to identify new opportunities and drive growth
• Developed and enforced policies and procedures to ensure compliance with legal and regulatory standards
• Regularly hosted team meetings and events to reward the hardwork of colleagues and to nourish relationships within the team
• Interacted well with customers to build connections and encourage return visits.

Having previously worked here for 3+ years before beginning my two years in Australia, I returned in the role of supervisor for one year. Duties included:

• Shift management
• Managing guest experiences and dealing with complaints
• Being the face of the company during both small and large private events
• Staff training and 1 on 1 development
• Conducting routine inspections to check quality and compliance with established specifications

• Reconciling daily sales transactions to balance and log day-to-day revenue
• Hiring, training and mentoring new staff members
• Preperation of menu items following franchise recipes
• Maintaining a welcoming atmosphere to guests by upkeeping cleanliness and checking music/temperature and lighting levels
• Ensuring allergens procedure in place and adhered to at all times

During a two year working holiday in Australia I worked at Captain Baxter for two 6 month stretches within oct 16-apr 18 (the legal maximum for my visa). For the second summer season I accepted a promotion to Supervisor, duties inc:

• Managing reservations and coordinating with the events team to accommodate large parties
• Delighting guests and ensuring brand reputation maintained
• Training new staff
• Coordinating with kitchen employees and front of house personnel to consistently drive smooth operations
• Handling guest complaints professionally, resolving issues to enhance overall satisfaction levels

• Fostering an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely
• Correctly calculating inventory, conducting weekly stocktakes and ordering appropriate supplies
• Effectively managing payroll and timekeeping, recruitment and staff development
• Liaising with cinema management to ensure the venue was running smoothly throughout departments
• Creating due diligence paperwork for kitchen which improved venue standards from a 'red' to a 'green' score from external health agency
• Coordinating and assisting with large corporate events and parties