CAN KALAORA

• Configured hardware, devices, and software to set up work stations for employees.
• Managed hardware and software inventory, ensuring timely updates and replacements as needed.
• Explained technical information in clear terms to promote better understanding for non-technical users.

I completed a 1 month internship as an Information Technology Support Assistant. During this period, I gained hands-on experience in providing technical support, troubleshooting hardware and software issues, and assisting with network maintenance. I also learned how to manage user accounts and provide help desk support to employees. This internship allowed me to develop my problem-solving skills and enhance my understanding of IT infrastructure and customer service in a professional setting. Overall, it was a valuable experience that provided me with practical knowledge and insights into the IT support field.