ABBAS JUMA Absjuma@yahoo.es
Talavera De La Reina
Summary
Dedicated hotel general manager with more than 15 years of experience providing clients with the highest degree of hospitality and customer service by ensuring that facilities meet and exceed expectations. Strong leader possessing outstanding work ethic and integrity, always dedicated to meeting budget and meticulously documenting financials. Manages by leading and showing staff the rewards of pushing past their own expectations to provide the best work possible.
Overview
24
24
years of professional experience
Work History
Hotel General Manager
BELLA VISTA RESORT ZANZIBAR
09.2018 - Current
- Manage 25-room property.
- Oversee all hotel activities, including hiring and firing, supervising employees and training staff of more than 50 employees
- Increase room revenues by 15% year-to-year for three consecutive years
- Develop and oversee hotel-wide renovation projects through to completion while staying within budget and time frame.
English Tutor
Colegio Fernando De Rojas
09.2016 - 06.2023
Operations Manager
CABS
01.2006 - 07.2019
- Company dedicated wing sale of tourist activities.
RESEARCH AND PHD
MENAY BAY CONSERVATION AREA
07.2000 - 08.2005
- Study and research of the behavior of marine mammals
- Research projects with different universities
Education
No Degree - Master Diver
PADI
Zanzibar01.2003
Associate of Applied Science - Marine Sciences Specialty Marine Mammals
Florida International University
Miami, FL01.1997
Bachelor of Science - Marine Science
UNIVERSITY OF ZANZIBAR
Zanzibar, Tanzania06.1996
Skills
- Excellent manager who leads by example and through instilling confidence in staff, leading to higher productivity and better client satisfaction
- Skilled in the principles of administration and management in the service industry, including strategic planning, production methods, human resources and the coordination of people and resources
- Excels in sales and marketing, including showing, promoting and selling
- Critical thinker who uses logic and reason to identify and evaluate situations and their alternative solutions
- Strong communication skills that allow me to easily determine guest and employee concerns
Skills
- Operational knowledge
- Policy and procedure adherence
- Property maintenance
- Guest accommodations
- RoomRaccoon MaestroPMX
- Customer service
- Attention to detail
Timeline
Hotel General Manager
BELLA VISTA RESORT ZANZIBAR
09.2018 - Current
English Tutor
Colegio Fernando De Rojas
09.2016 - 06.2023
Operations Manager
CABS
01.2006 - 07.2019
RESEARCH AND PHD
MENAY BAY CONSERVATION AREA
07.2000 - 08.2005
No Degree - Master Diver
PADI
Associate of Applied Science - Marine Sciences Specialty Marine Mammals
Florida International University
Bachelor of Science - Marine Science
UNIVERSITY OF ZANZIBAR
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